1. Detailed description of goods and/or services

Constantia Glen is a business in the hospitality industry that sells wine, food and other drinks.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of order reference and dispatched via courier.

3. Export restriction

The direct offering on this website is available to South African clients and internationally, with orders to Belgium, Switzerland and the UK being handled by local representatives in those countries.

4. Return and Refunds policy

The provision of goods and services by Constantia Glen is subject to availability. In cases of unavailability, Constantia Glen will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

5. Customer Privacy policy

Constantia Glen shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Constantia Glen bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Constantia Glen via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Constantia Glen separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Constantia Glen takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Constantia Glen chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Constantia Glen may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Constantia Glen (sole trader / private company / close corporation) based in South Africa trading as

____________________________ and with registration number ____________________________ and ________________________________

(Director(s)/Member(s)/Owner(s)).

14. Your Company contact details

Company Physical Address: Constantia Main Road, Constantia, Cape Town, 7800

Email: reception@constantiaglen.com Telephone: +27(0)21 795 6100